Receive and triage
We receive the request, gather the details, and determine the appropriate next step.
On-demand rental maintenance coordination
Maintenance support without the monthly management fee.
Property Relay handles tenant maintenance requests, trade coordination, scheduling, access, and follow-up—only when you need the support.
You stay informedClear updates throughout the Work Order.
We handle the logisticsTenant communication, scheduling, access, and trade coordination.
You set the limitsWe act within your written authority and spending limits.
Toronto-based
Local knowledge and Toronto-area trades.
Owner-directed
You remain in control of decisions and spending limits.
Transparent pricing
No recurring monthly fee. Pay per accepted Work Order.
Practical support
Business-hours service with best-effort after-hours availability.
How it works
One reliable point of contact from maintenance request to Work Order closeout.
We keep the process moving while the owner remains informed and in control.
Coordinate trades
We coordinate independent trades, scheduling, access, estimates, and follow-up.
Keep you informed
You receive clear updates, available photos, invoices, and Work Order records.
On-demand by design
Help when something happens. No monthly fee when nothing does.
Property Relay is designed for landlords who manage their own properties but do not want to personally handle every maintenance request, trade appointment, access arrangement, and follow-up. The owner remains the landlord, sets written decision and spending limits, and Property Relay coordinates within that authority.
Traditional property management
An ongoing management relationship
- Ongoing day-to-day management relationship
- Often includes recurring management fees
- May include rent collection, leasing, notices, and tenancy administration
- Owners may delegate broader day-to-day responsibilities
Property Relay
Maintenance coordination when needed
- No recurring monthly management fee
- Pay per accepted Work Order
- Maintenance coordination only
- The owner remains the landlord
- The owner sets written decision and spending limits
Pricing
Straightforward, on-demand pricing
No recurring monthly management fee or percentage of rent. You pay for property onboarding, accepted Work Orders, additional coordinator time, direct expenses, and third-party costs as applicable.
Property onboarding
$200
per property
- Property, owner, tenant, and emergency-contact setup
- Collection of available keys, codes, and documents
- Review of available appliance, warranty, service, and vendor information
- Creation of a basic property and emergency contact record
- One property attendance
- Up to two hours of total coordinator time
- Ordinary round-trip travel within Toronto for the included attendance
The onboarding visit is for orientation and information gathering only. It is not a building, safety, code-compliance, or professional property inspection.
Remote Work Order
$150
per Work Order
- Maintenance intake and reasonable initial troubleshooting
- Communication with the owner, tenant, and trades
- Trade coordination, scheduling, and follow-up
- Closeout
- Up to 90 minutes of total Coordinator Time
- No property attendance
On-Site Work Order
$325
per Work Order
- All Remote Work Order services
- One attendance at the Toronto property
- Ordinary round-trip travel within Toronto for that attendance
- Up to 90 minutes of total coordination and on-site Coordinator Time
Additional Coordinator Time
Business hours — $100 per hour
Billed in 15-minute increments
Additional Coordinator Time
After hours — $150 per hour
Billed in 15-minute increments
The first 90 minutes are included in the applicable Remote or On-Site Work Order fee, regardless of the time of day. Time beyond 90 minutes is billed at the applicable business-hours or after-hours rate.
Additional Coordinator Time is accumulated by Work Order. Individual calls, messages, and emails are not each rounded separately.
One distinct underlying issue equals one Work Order.
A Work Order covers one distinct underlying maintenance or repair issue. Multiple calls, messages, appointments, tenants, or units relating to that same issue remain part of one Work Order. Unrelated issues are treated as separate Work Orders.
Important pricing detailsParking, tolls, and other direct expenses are additional. Remote and On-Site Work Order fees are the same during business hours and after hours. If a Remote Work Order later requires attendance, the $325 On-Site Work Order fee replaces the $150 Remote Work Order fee; both fees are not charged for the same Work Order. Trade labour, materials, taxes, permits, and other third-party costs are separate. HST applies where applicable. Invoices are due within seven days.
For realtors & investors
A reliable maintenance contact for your clients and rental properties
Property Relay gives realtors, investors, and self-managing landlords a dependable Toronto contact for rental maintenance coordination—without requiring full-service property management.
Submit a Request01
Realtors supporting landlords and investor clients
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Owners coordinating maintenance between tenants or during turnovers
03
Investors with small Toronto rental portfolios
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Out-of-town owners who need a reliable local contact
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Self-managing landlords who want help when maintenance arises
About Property Relay
Practical help from one accountable contact
Property Relay gives Toronto landlords, realtors, and investors a reliable local contact when rental maintenance comes up.
For each accepted Work Order, one coordinator manages communication, scheduling, access, independent trades, and follow-up. The owner remains the landlord, sets written decision and spending limits, and stays informed through closeout.
Meet the owner
Ben Wong
Owner & Coordinator
Ben created Property Relay to help landlords, realtors, and investors spend less time coordinating rental maintenance. Clients work directly with him for responsive communication, practical coordination, and clear follow-up on every accepted Work Order.
Prefer to start with a conversation?
Email or call to discuss your property, current maintenance needs, or whether Property Relay is a good fit.
How Property Relay works
- One accountable point of contact
- Coordination within your written authority
- Independent local trades suited to the issue
Availability
Clear availability. Practical expectations.
Accepted requests are handled subject to availability during normal business hours. Outside those hours, best-effort support may be available for urgent and time-sensitive issues, but response times and coverage are not guaranteed.
Telephone and email are not continuously monitored. A request is accepted only when Property Relay confirms acceptance or begins substantive coordination.
- Business hours
- Monday–Friday
9:00 a.m.–5:00 p.m.
Excluding Ontario statutory holidays - After hours
- All other times, including Ontario statutory holidays
Best-effort availability only
Response times and coverage are not guaranteed
Property Relay is not a 24/7 emergency-response service.
Frequently asked questions
Clear answers before you submit a request.
The website provides a general overview of the service. The final signed Property Relay Coordination Agreement and Schedule A govern each client relationship.
Have another question? Contact us or submit a request.No. Property Relay is appointed as a non-exclusive maintenance contact and limited agent only for the maintenance coordination and spending authority described in the signed agreement. Property Relay does not provide full-service property management.
No. Repairs and physical work are performed by independent third-party trades and service providers. Property Relay coordinates communication, quotations, scheduling, access, and follow-up.
Where reasonably practicable, the owner is identified as the trade’s customer, contracts with the trade, receives quotations and warranties in the owner’s name, and pays the trade directly. Trade and material costs are separate from Property Relay’s fees.
The owner’s signed Schedule A establishes routine and emergency authorization limits. Property Relay may coordinate and authorize costs within those written limits. Costs expected to exceed the applicable limit require written approval, except where the agreement otherwise permits emergency stabilization.
Yes, where the owner has appointed Property Relay as the property’s maintenance contact and provided the tenant with the appropriate contact notice. Property Relay handles maintenance matters only. Rent, lease, tenancy, and other non-maintenance matters remain with the owner.
A Work Order covers one distinct underlying maintenance or repair issue. Multiple calls, messages, appointments, tenants, or units relating to that same issue remain part of one Work Order. Unrelated issues are treated as separate Work Orders.
A request is accepted only when Property Relay confirms acceptance by email or text message or begins substantive coordination. An automated confirmation or acknowledgment that a message was received is not acceptance.
No. Reporting an issue or providing access preferences does not by itself authorize entry into a rental unit. Access must be arranged through tenant consent, lawful notice, or legally permitted emergency access.
The first 90 minutes are included in the applicable Remote or On-Site Work Order fee. Additional Coordinator Time is billed at $100 per hour during business hours or $150 per hour after hours, in 15-minute increments. Time is accumulated for the Work Order rather than separately rounded for each communication.
After-hours assistance is subject to availability and is not guaranteed. Property Relay does not provide continuous monitoring or guaranteed emergency response.
There is no recurring monthly management fee. The service agreement continues month to month until ended under its terms, while fees are charged for onboarding, accepted Work Orders, additional Coordinator Time, expenses, and third-party costs as applicable.
No. Property Relay uses reasonable care when sourcing independent trades but does not guarantee a contractor’s availability, pricing, licensing, insurance, qualifications, workmanship, warranty obligations, or results.
Submit a request
Tell us what needs attention
Share the essential details below. Property Relay will review the request, confirm whether it fits the service, and outline the appropriate next steps.
Prefer to start with a conversation?
Email or call to discuss your property, current maintenance needs, or whether Property Relay is a good fit.
Immediate danger or life-safety emergency?
Property Relay is not an emergency-response service. For fire, a suspected gas leak, a medical emergency, violence, or another immediate threat to people or property, contact 911 or the appropriate utility emergency service first. Once it is safe to do so, notify Property Relay.
Request review
Tell us what needs attention.
The intake form collects the property, maintenance issue, access, and contact details required for an initial review.
- We review the request and confirm whether it fits the service.
- Scope, pricing, and next steps are confirmed before work begins.
- Coordination begins only after the request is accepted.
Submitting this form does not create a service engagement or accepted Work Order. Property Relay will review the details and confirm service fit, scope, pricing, acceptance, and next steps.